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ISO 9001 is the world’s foremost quality management standard, used by hundreds of thousands of organisations in over 170 countries around the globe. It sets out the essential requirements for a practical and effective quality management system (QMS) which is, in essence, a system for minimizing risk and maximising opportunity.

ISO 9001 to strengthen, streamline or review management procedures

The ISO 9001 standard is the first port of call for almost all organizations, large or small, public or private, that have decided to strengthen, streamline or review their management procedures.

It can be used to focus on improving performance in a particular department, plant or site. However, it is generally most effective when implemented throughout an organization at every level.

Key Principles of ISO 9001

ISO 9001 sets out eight key principles of quality management:

Customer focus
Involvement of people
Process approach
System approach to management
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relations

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